Pet Care Courses

Pet Care Courses

Certified Pet Care Advisor | Advanced Pet Care Advisor

Certified Pet Care Advisor

Company

Company Values
Orientation

Systems

Basic IQ
Basic IT
SalonBridge
Thinktime

Product Knowledge

Breeds
Ethicals
Food
Instant Tags
Lokuno Cat
Lokuno Dog
Nutrition
VNA's

Operations

Certified Pet Care Advisor: Sign Off
Customer service
Opening & Closing
POPI
Store procedures
Theft Does Not Pay

Advanced Pet Care Advisor

Product Knowledge

Beds
Behaviour
Collars & leashes
Eyes and Ears
Frozen Food
Grooming and Hygiene
Insurance
Joints
Skin and Stomach
Small Animals
Toys
Treats

Operations

Ordering
Store Procedures
Visual Merchandising

Systems

Interpersonal Skills

Advanced Pet Care Advisor: Sign off
Customer complaints
Handling customers
Selling
Working in a team

Team Leader Development Course

Operations

Admin (Available)
Cash Controls (Available)
Expiries & Damages (Available)
Maintaining Store Standards (Available)
Management Pack (Available)
Negatives (Available)
Scorecards & Store Objectives (Available)
Space Planning (Available)
Staff Rostering (Available)
Stock Controls (Available)
Store Visit (Available)
TDP- Stock takes (Available)
Team Leader KPA's (Available)

Systems

IQ
ThinkTime (Available)
Training staff (Available)

Interpersonal skills

Delegating and Following up (Available)
Emotional Intelligence- ( Available)
Managing staff (Available)
New Team Leader Common Mistakes
Team Leader Development Course: Sign Off